On raging users and #RIPTwitter
Twitter announced today that it's now possible to switch to a more algorithmic timeline (compared to the reverse-chronological order we're used to). One change and everyone seems to be upset. #RIPTwitter, many people shouted last week.
Angry users can easily be interpreted as a bad sign: If your users don't like what you do, there must be something wrong. However, I think it's rather positive: Anger = strong emotions. The fact that people are getting upset by product changes means they are emotionally involved with your product. They care about it! Best thing that can happen. You know what's really bad? Users who don't give a crap about what you're doing. That's what Twitter should be worried about.
Also, sometimes you need to upset your most active users for a while to improve their experience:
- Jan
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